Support

Expando Connection support

Help with the connection, authorizations, your data, and anything else related to the Expando service. Existing clients can always reach their dedicated account manager directly.

Contact channels

Support email

automations@expan.do Response within one business day (Mon–Fri, 9:00–17:00 CET).

Your account manager

Direct email & phone

Existing clients: your fastest route for any request.

Office

Na Zatlance 10
150 00 Prague 5
Czech Republic

Common questions

What data does the connection access?

The connection uses the official Selling Partner API and accesses business data needed to deliver the agreed services: orders and their statuses, listings and product data, inventory and FBA information, pricing, and financial reports. It does not access your password and it cannot log in to your seller account.

How do I authorize the connection?
  1. Your Expando account manager sends you a personal authorization link, or completes the step with you during onboarding.
  2. Open the link and sign in to your own seller account.
  3. Review and approve the connection on the official consent page.

The whole step takes about two minutes. Authorization links are valid for a limited time — if yours has expired, simply ask your account manager for a fresh one.

How do I revoke the authorization?

You stay in control at all times. In Seller Central go to Settings → Account Info → Manage your apps (or Apps & Services → Manage your apps), find the Expando application and choose to remove the authorization. Access stops immediately. You can re-authorize later at any time.

How is my data protected?

Access credentials are stored encrypted in a managed cloud secret vault. Inside Expando, access to your data is limited to the team members responsible for your account. We follow the marketplace data protection requirements that apply to Selling Partner API developers.

I am not an Expando client yet — can I use the connection?

The connection is part of the Expando full-service offering, so it is activated during client onboarding. If you are interested in expanding your business across European marketplaces, contact us for a consultation and an individual quote.

Something looks wrong with my data or reports

Contact your account manager or write to automations@expan.do with a short description and, if possible, the store and time period concerned. We investigate every report and reply within one business day.